Developing a strategy to optimize your Facebook page for your business is an important component to your digital marketing efforts. You should approach each element thoughtfully and take advantage of features that best align with your digital marketing strategy. Incorporate keywords for a fully integrated SEO strategy across platforms to ensure alignment between your keywords and business. In addition, you should accurately fill out all page info elements, so they appear accurate in organic search results. You should also utilize features to align with digital marketing objectives from brand awareness, engagement, or lead generation. Lastly, you should be engaging with consumers by utilizing features like comments, reviews, and Messenger. Making efforts to optimize your Facebook page and maximizing your usage of Facebook’s features will help you achieve your marketing goals, whether that be ranking higher in Facebook search results, increasing website traffic, lead generation, and more. Join us in exploring the areas on your Facebook page that could benefit from optimization efforts. 

Search Results

Before we dive into how to optimize your Facebook page, it is important to understand how the information on your page impacts search results, both within Facebook and search engines. In Facebook search results, Facebook displays your Page Name, Category, Address, Business Hours, Profile Picture, Rating, and Description. In Facebook search, Facebook utilizes user location to generate results based on the user’s proximity. That being said, don’t be surprised if your business in Portsmouth doesn’t show up if you’re searching while in Boston. If you want to show up for a specific keyword, it must be incorporated in your profile. If you want to show up for a keyword in a certain location, it’s important to include geo-targeted keywords.

Facebook Search Results

In Google search results, Google interacts with Facebook to pull in information like Page Name, Location, Likes, Description, Reviews, and more to display in organic search results. Your Google My Business profile can be updated to include links to your Facebook Profile and your Facebook Reviews may be pulled into GMB profile. It is important that this information is accurate on your Facebook page and consistent with across platforms and your Google My Business profile so that Google can recognize all of them as the same entity.

Google interacts with Facebook to pull in information like Page Name, Location, Likes, Description, and more to display in organic search results.

Keywords

Just as you would with any Search Engine Optimization campaign, your process should start with keyword research. You should identify important phrases and terminology to include in your profile based on your organization’s goals and key performance indicators. You should use your regular keyword research tool to find keywords most appropriate for your business. Then, select keywords based on the goal of optimization efforts for your organization. For example, if your goal is higher brand visibility, consider including keywords with a higher search volume. Or if your goal is to attract a certain audience, consider including more specific keywords and don’t be afraid of those with a lower search volume as they are often less competitive, easier to rank for and often attract a more qualified audience. In addition, select keywords that align with your branding and you are comfortable including in customer facing assets. Be sure to check your keywords by performing a quick search within Facebook. Lastly, confirm that the search results returned present a relevant and valuable mix of content that you would want to see your organization appear within.

Page Info

Your ‘About’ section includes page info such as your Page Name, Description, Categories, Contact info, Location, and Hours. These pieces of information are critical to your optimization strategy. This information feeds into Facebook search results, so it is important that this info is accurate, up-to-date, and consistent across all listings and channels. In addition, elements like Page Name, Location, Description, Rating, and Likes can show up in Google Search Results and in your Google My Business Profile. It is important to include keywords where applicable, so your page appears for non-branded searches. 

Your ‘About’ section includes page info such as your Page Name, Description, Categories, Contact info, Location, and Hours.

Your Page Name should simply be your business/brand name, or the name that users will likely search to find your business. Your Description should be a maximum of 255 characters and will serve as the description that shows up in search results. It is important to include keywords here because this will help your page show up in search results, and ultimately help you reach your audience. Your Categories should be most relevant to your business, and you should keep keywords in mind when choosing your categories as well. Under the Contact section, you will add all the contact info you wish to be public including phone number, email, and website. Here, you will decide whether you’d like to turn on the Messenger feature. Only turn this feature on if you have the bandwidth to respond to incoming messages. If your business has a physical storefront or location, be sure to include your address under the Location section and ensure that it is displaying correctly on the map. Lastly, if your business has specific operating hours, include them under the Hours section. This info will also appear in Facebook search results and will say either “Open Now” or “Closed Now” depending on the time of the search. 

In terms of posting strategy, you should utilize the Pinned Post feature on your page to pin important posts/content at the top of your page so that it is the first thing users see when they land on your profile. This post should align with any current campaigns you have running or any current promotions you may have. 

See how Starbucks utilizes the Pinned Post feature on its own Facebook page.

Images

You should take advantage of images on your Facebook page to create brand consistency and showcase your business’s personality. Your profile picture displays at 170 x 170 pixels on computers and 128 x 128 pixels on smartphones. Choose an image for your profile picture that is easily recognizable as your business and is consistent with your brand. Your cover photo displays at 820 x 312 pixels on computers and 640 x 360 pixels on smartphones. Your cover photo should also be consistent with your brand, but this is also a place to showcase a certain promotion, current campaign or just more of your brand’s personality. 

View Saltwater’s page to see where your profile image and cover photo live on the page.

You can take advantage of the video or slideshow cover options. The video feature can be a great option for companies who want to showcase a short video or animation. Your video should be at least 1250 x 312 pixels and between 20-90 seconds long. For best results, choose a video that’s 1250 x 463, with a 2.7 aspect ratio. The slideshow option is another way to showcase more of your brand’s personality, and you can choose up to 5 images for your cover slideshow.

Along with your images, be sure to take advantage of descriptions and alt text for both your profile photo, cover photos, and shared photos. These are two great ways to include keywords onto your page which will help surface your photos in Facebook photos search results. In addition, Alt text ensures that your page is accessible to every viewer. You have the option to set your Alt text to be the same as your description. To change your Alt text, click on either your profile photo or cover photo. Then, click the three horizontal dots at the top right of your screen. When you see the drop-down menu, click “Change Alt Text” To edit your description, click on either your profile photo or cover photo and then click the little square “Edit” button at the top right of your screen.

Custom Username

It is important to create a custom username specific to your business so users can easily find your Facebook profile. This custom username also serves as your vanity URL and should include your brand’s name. Your custom username must be at least 5 characters long and can only contain alphanumeric characters and periods. However, periods and capitalization cannot be used to differentiate usernames.

See how Target’s username shows up in its vanity URL.
See how Target’s username shows up on its Facebook page.
Example Custom Username/Vanity URL

You should be wary of changing your custom username because once you’ve set a vanity URL, changing it will mean that all current links to your page will no longer function. This will create a lot of extra work for you because you will have to go through every webpage, email, deliverable, piece of content, etc., that links to your current username and update it to your new one. If you don’t search out and update the old links, they will lead to an error message that reads, “Sorry, this page isn’t available. The link you followed may be broken, or the page may have been removed.” Currently, Facebook will not redirect from one URL to another. In addition, there is a ton of SEO value through a URL based on how long it has existed. Therefore, the longer it has been living, the more authority it holds, so constantly changing your username/URL can negatively affect your SEO value.

Call to Action

Your Call to Action (CTA) button is located right below your cover photo. Your CTA should align with the goal of your business. For example, if your goal is to increase traffic to your website, you may want a CTA that links to the homepage of your website. If you want an increase in people booking an appointment with you, you may want a CTA that links to your phone number or other contact information. You can update your CTA as often as you’d like to ensure it is always up to date in aligning with your goals. See our table below to see how your goal should align with your CTA:

GoalTacticCTACTA Button Link
Increase website trafficIncrease visits to desired webpage“Learn More”Link to your website hompage
Lead generationIncrease lead capture through webinar sign-ups“Sign Up”Link to webinar sign-up page
Increase social visibilityIncrease follows on Facebook page“Follow”Link to your Facebook page
Conversion rate optimization (CRO)Increase appointments made“Book Now”Link to your phone number, email, form, or other contact info
Customer service responsivenessIncrease responsiveness rate“Contact Us”or “Send Message”Link to contact info or Facebook Messenger

Accessibility & Amplification

It is now time to publish and share your page. You should also share your page on other social channels like Twitter, Instagram, YouTube, etc. to promote it further. You can also share your Facebook page on your website and blog. In addition, your Facebook page should be easily accessible from all digital platforms where linking to social channels is applicable to promote traffic and engagement.

Reviews, Recommendations & Ratings

Managing reviews and recommendations on your Facebook page is a great way to interact with users and discover ways to improve your business with consumer input. By responding to comments or reviews, it shows users that you care about their experience with your brand, and you are open to receiving input to help better your business. Reviews/Rating can be pulled into Google Search Results on your Google My Business profile. Recommendations can elevate awareness of your business as they can be shared in users’ feed.

A Page’s rating is determined by multiple sources, such as the Reviews and Recommendations that people share. Only Pages that allow Recommendations show a rating, and Pages that don’t have a sufficient amount of Recommendations may not display a rating. When someone recommends a business, they can select a certain audience to share it with. Only Recommendations that are shared publicly are included in a Page’s overall rating. To see a Page’s rating, click Recommendations or Reviews in the left menu. 

Recommendations is a new feature added to replace Reviews. If your Page previously had reviews, Recommendations have been automatically turned on for your Page. To turn Reviews/Recommendations on or off, click Page Settings in the bottom left of your Page. Then, click Templates and Tabs in the left menu and click to the right of Review to turn the tab on or off.

See how reviews/recommendations appear on your Facebook Page.

Facebook Insights

The more insight you have into your audience, the better your Facebook engagement will be. You should utilize the Facebook Insights tool to learn more about your audience and how users engage with your page. This tool gives you a glimpse into overall page performance including data on audience demographics and engagement, metrics on how many people your posts are reaching, how many comments and reactions you receive on specific posts, and how many people have clicked on your CTA button, website, phone number, and address. To access your page insights, click “Insights” in the top menu of your Facebook business page. By accessing these insights, you will be able to see what kind is and isn’t working on your page, and you can optimize your Facebook page accordingly.

See all the features you can assess in the Insights tool.

Optimizing your Facebook page can prove beneficial to your digital marketing efforts by improving Facebook user experience and how your Facebook page informs Google. By taking advantage of all these Facebook features and making an effort to optimize your Facebook page with these guidelines in mind, you should be one step closer to achieving your overall marketing goals. From ranking higher in Facebook search results to increasing website traffic and lead generation, optimizing your Facebook page will help your business reach its full online potential.

Interested in learning how Saltwater can help optimize your Facebook page? Contact us to learn more.

Amid the coronavirus pandemic, what was once a luxury to the modern marketing professional is now the new norm. Like many businesses in the digital economy, Saltwater has been fully remote since mid-March. While working remotely has long been a part of life at Saltwater, going 100% remote was new for us.  And while it can be a treat, working from home can take a toll on your productivity, and this is especially true in an industry that thrives off collaboration and face-to-face communication. With the help of some of our Salties, we gathered a list of our 8 Essential Working from Home Tips to increase the productivity of your team.


Designate a workspace.

In the office, it’s easy to get into the work mindset when you sit at the same desk every day to get your tasks done. At home, it’s important to create a designated space where you work each day, whether that be the kitchen counter, dining room table, or desk in your bedroom. Similarly to your desk at the office, this will tell your brain that when you’re in your designated space, you’re ready to buckle down and get working.

“I have found what keeps me really centered and productive is keeping my workspace separate from the rest of my living space. This allows me to keep my mind focused on business ‘as usual’ during working hours, and equally important, at the end of the day I can mentally and physically step away.”

Diane LaPorte, Creative Director

Adapt your tools.

When we were working in the office, plenty of tools and software weren’t necessary because face-to-face communication ruled the kingdom. Now, we utilize certain tools daily to facilitate communication both internally and with clients. It is important to analyze areas where your team may be lacking communication or efficiency while working from home and research tools that may be able to help your employees in these areas. For example, Slack allows us to communicate with team members more quickly than email and organize our conversations within channels based on department, client, or campaign. Zoom allows us to get as close as we can to face-to-face communication in the era of social distancing and take advantage of the screen-share feature to effectively share ideas and collaborate on projects.

“Slack has been my main platform for internal communication and Zoom has been primarily for client calls. I would like to start using the Share features in our Adobe Creative programs more, which allows you to share your artwork with other team members for review/feedback.”

Kristin Burke, Designer

Dress the part.

Your attire when working from home can really affect your productivity levels. It’s tempting to wear your pajamas all day, and I’m sure we’ve all been there, but dressing up like you would if you were going to the office has a positive effect on your confidence and motivation. “Dress for success”, though cliché, rings true in today’s work from home culture.

“Make sure “going to work” is treated the same whether you’re going to the office or staying home: wake up early, eat breakfast, shower, and get dressed … as if you were headed out the door. (And yes, that means real pants.)”

Jack Callahan, Marketing Manager

Communicate at home. 

If you are working in a noisy, busy household, communicating effectively with your family or your roommates is essential in ensuring you have an environment where you can be productive. Be transparent about your workload and plan ahead of time where you will take calls and work on time intensive tasks to ensure you have peace, quiet and privacy for your important meetings and projects.

“With lots of noise at our house throughout the week, I’ve worked to over-communicate to my family when I have meetings throughout the week so we can try to find a quiet place for calls.”

David Roy, Digital Marketing Specialist

Schedule breaks.

When you’re working in the same place you relax and rewind, it can be challenging to separate your life from your work. We’ve found that taking breaks is essential to our team’s wellbeing, which in turn, affects productivity. Scheduling breaks into your day can help you manage your time around those breaks and ensure you get tasks done before you reward yourself with some ‘me time’. Whether that be going for a walk, doing laundry, writing in a journal, or cooking a new lunch recipe, scheduling time for yourself will help you produce more meaningful work.

“[It is] important to remember that we are “working from home” and not “living at work.” I find scheduling a daily 30-minute walk keeps me productive the whole day.”

Kristen Walters, Director of Production

Understand when you are most productive.

Some of us are more productive early in the morning, while some of us peak late at night. Understanding at which point of the day you can perform better will help you manage your time and better organize and prioritize your tasks throughout the day. If you are more creative in the morning, schedule time in the morning for your more creative tasks, like writing or developing campaign concepts. If you’re not a morning person, schedule your important meetings in the afternoon to give yourself more time to better present yourself. While working from home, it is important to be aware of your time and structure your schedule, so you stay on track throughout the day.

“For me, being creative has to be separate from being administrative. There needs to be a clear divide in order to find creative inspiration.”

Adam Flaherty, Executive Producer

Schedule weekly meetings and catch-up frequently.

It is important to schedule weekly status meetings with your team to catch up on each other’s workload, client updates, company updates and any personal news. This allows for that face-to-face communication that we are lacking in our everyday work lives. These interactions are so important in keeping open communication with your team and staying up to date in each other’s lives both inside and outside of work. For example, our Digital Experience team here at Saltwater has scheduled our weekly status meetings for every Monday morning. We have found that this sets the tone for the rest of our week and gets us into a productive mode to start the week.

Be transparent about your time and availability.

Over communication to your team about your workload, when you are taking breaks, and your availability. For me, I like to fill out my Google Calendar as much as possible so that my team is aware of how I am structuring my day and can get a feel for my workload. This helps to communicate if a need more on my plate, if I’m stepping away for a bit, or if I’m super busy and need to focus on higher-priority tasks before jumping into something new.


Working from home can be a challenge, but it’s important to adapt in today’s ever-changing work culture. We hope that these 8 working from home tips will help your marketing agency remain productive in these unprecedented times.