Overview
The Account Coordinator plays a critical support role within the client services team, ensuring the smooth execution of projects from initiation through completion. You will work closely with internal teams, project managers, account leads, and clients to maintain project organization, timelines, and communication. The ideal candidate is highly detail-oriented, process-driven, and thrives in a fast-paced creative environment.
Key Responsibilities:
Project & Task Management
- Build and maintain Project Dashboards that consolidate key links, client and team information, deliverables, and milestones.
- Create and manage project folders on shared drives and internal servers to ensure organized file structures and version control.
- Translate project timelines into Workamajig, including task creation, scheduling, and deadline alignment.
- Update, assign, and manage tasks for internal teams using Workamajig, ensuring clarity and accountability across departments.
- Proactively clean up overdue tasks in JIG and follow up with stakeholders for updates or adjustments.
- Review JIRA tickets to ensure each has a corresponding Workamajig task and that due dates and details are aligned across platforms.
Cross-functional Coordination
- Assign and delegate project tasks to design, development, content, QA, and other internal resources.
- Work with project managers and account managers to track progress and update stakeholders regularly.
- Assist in Development QA by reviewing functionality, testing user experiences, and logging bugs or inconsistencies.
Web & Content Support
- Perform content entry for new web builds, collaborating with the content and UX teams to ensure accuracy and proper formatting.
Communication & Documentation
- Attend and take detailed notes during internal and external calls, clearly documenting decisions, action items, and next steps.
- Share notes with account managers for distribution to clients and stakeholders post-call.
Requirements:
- 1–2 years of experience in a similar support or coordinator role, preferably within a creative, digital, or advertising agency.
- Familiarity with project management tools such as Workamajig, JIRA, Google Drive, and Microsoft Office/Google Workspace.
- Strong organizational skills with impeccable attention to detail and the ability to manage multiple priorities at once.
- Excellent written and verbal communication skills.
- A proactive, solution-oriented mindset with a willingness to jump in wherever needed.
- Basic understanding of web development and creative agency workflows is a plus.
Nice to Have:
- Experience with tools like Slack, Trello, Notion, Figma, or Adobe Creative Suite.
- Knowledge of QA best practices and content management systems (CMS).
- Comfort with Agile/Scrum methodologies and cross-functional team structures.
What We Offer:
- A collaborative and creative work environment
- Opportunities for professional growth and mentorship
- Access to exciting brands, campaigns, and digital initiatives
APPLY